If you have forgotten your password or had your account locked because you entered
the incorrect password or security question answer too many time you can reset your
account access online. After authenticating you successfully we will email you a
temporary password to the email we have on file for the primary accountholder. After
logging in with your temporary password you will be asked to create a new password
and would have the option to update your security questions.
For immediate assistance please call our Member Contact Center at 800-328-1935
(24/7) and have your membership number ready.