Frequently Asked Questions


What is a credit union?

A credit union, like Alliant, is a not-for-profit financial cooperative, which means that every member is also part-owner! Being an owner is just one of the important benefits of banking with a credit union versus a traditional bank.

Is Alliant a bank?

Alliant is better than a bank. We're a credit union that's owned by our members, so we look out for your best interests. Every dollar you invest in Alliant is reinvested in you!


What is a co-borrower?

A co-borrower is a person whose name is added to a loan application and whose income and credit history are considered along with the primary applicant's in determining creditworthiness.

How do I add a co-borrower to my loan application?

You will have the option to add a co-borrower within your loan application. The Alliant Loan Application will ask you to provide general information, including contact information, for the co-borrower so that the loan application can be completed.

What if I don't have my co-borrower's social security number?

Click "Exit & Resume Later". Once you have obtained your co-borrower's social security number, log back in to the Alliant Loan Application using your PIN and complete your loan application.

Funds Disbursement

What's the difference between a wire transfer and an electronic transfer?

Both are ways of transferring money electronically, but the speed and cost for the methods differ: A wire transfer is faster, but you pay a fee for the faster transfer.

A wire transfer is when you transfer money electronically from one financial institution to another for a service fee. Wired money typically transfers in less than 24 hours, but the timing can vary between financial institutions because of differing transfer policies and procedures.

A electronic transfer, such as the service provided for free by Alliant, is a no-cost method of transferring money between Alliant accounts or between your Alliant account and your account at another financial institution. When making an electronic transfer between financial institutions, it is processed through the Automated Clearing House (ACH). These are often referred to as ACH transfers. The transferred funds typically are available within three business days of the deposit. Note: Other financial institutions may charge a fee for outbound transfers.

Can I use wire transfers?

Alliant can help you quickly send loan funds via wire transfer with just a few simple steps. To get started, complete our Wire Transfer Authorization Form and fax it to (773) 462-2095 along with a copy of your government-issued photo I.D., such as a driver's license or passport. After you've faxed the form, please call us at 800-328-1935 to verify your security information.

Outgoing wire transfer timing notes:

  • Domestic wire transfers are processed between Monday–Friday, 7:30am–3:00pm CT
  • Foreign wire transfers are processed between Monday–Friday, 8:30am–12:30pm CT
  • Wire transfers requested after the processing hours or on the weekend will be processed on the next business day
  • We cannot guarantee that the loan funds will be posted by the receiving financial institution the same day of the wire transfer

A valid I.D. and phone number is required to send international and domestic wire transfers, as we may call you to verify the transfer details as an additional security measure. Incorrect or missing information may delay your wire transfer.

Important notice regarding outgoing international wire transfers
Regulations regarding international wire transfers require you to agree to certain terms in person with a signature, or orally during a recorded phone call. The service fees, currency exchange rate, amount to be received by recipient, and the date funds will be received, will now be provided to members sending international wire transfers. Alliant will communicate a guide rate for currency conversion, but the rate will not be confirmed until the transaction is processed.

Is there a cost for wire transfers?

It depends on what type of wire transfer you are making:

  • Incoming wire transfers are free to members
  • Outbound domestic wire transfers are assessed a $25 fee
  • Outbound international wire transfers are assessed a $50 fee

For a complete list of fees, visit our "Alliant fees" page.

Can I disburse loan funds to an outside financial institution?

Online Banking makes it simple to transfer funds to or from non-Alliant banks, credit unions, and other financial institutions. To get started:

  1. Visit the "Manage Transfer Accounts" page within Online Banking and select "Add New Account"
  2. Enter the outside institution's 9-digit routing number and click "Continue"
  3. Enter your related account information, review the transfer authorization agreement, and click "Submit"

After you submit the outside financial institution you would like to use for your transfer, Alliant will make a small deposit (less than $1) within 1-2 business days to verify the account. Once the deposit posts to your outside account, return to the "Manage Transfer Accounts" page to verify the amount deposited. This helps us ensure the fund information is correct and your transfer is going to the right place.

You have 15 days to verify your new accounts. Once verified, you'll be able to initiate future transfers whenever you'd like.

Why do I need to verify my account information when sending loan funds to an outside financial institution?

In short, we want to make sure you have access to the disbursed loan funds to keep you and your loan funds as safe as possible. We appreciate your patience during this short verification process.

When will my disbursed loan funds become available at the receiving financial institution?

Transfers to or from outside financial institutions submitted before 12pm CT on business days typically post on the next business day. Transfers made after 12pm, or on weekends or holidays, post on the second business day following the transfer request.

Actual posting times may vary by financial institution. For specific posting timelines, it's best to contact the receiving financial institution directly.

Guaranteed Asset Protection (GAP)

Should I get Guaranteed Asset Protection (GAP)?

You should strongly consider GAP insurance if you made, or will be making, a down payment of 25 percent or less on your vehicle. All Alliant vehicle loan types are eligible for GAP.

How do I apply for Guaranteed Asset Protection (GAP)?

You can apply for GAP insurance after your loan application is approved.

What vehicles qualify for Guaranteed Asset Protection (GAP)?

The following vehicles are covered under the GAP insurance program: new and used automobiles, light trucks not exceeding one ton capacity, boats, travel trailers, motor homes, ATVs, and watercraft.

Help & Support

How can I contact Alliant?

We're always here to help! You can chat with an Alliant Member Service Consultant 24/7 by calling us at 800-328-1935.

In a rush? You can also send us a secure message within the Alliant Loan Application. We respond to all secure messages within 1-2 business days.

How do I speak with an Alliant Member Service Consultant?

While Alliant is available 24/7, please call us Monday thru Friday 7am-7pm CT for the best loan experience. You can reach us at 800-328-1935 (24/7).

I forgot my PIN or my PIN doesn't work. Who do I contact for help?

If you forgot your PIN, please call us at 800-328-1935 Monday-Friday 7am-7pm CT. For international callers, contact us at 773-462-2000 Monday-Friday 7am-7pm CT. An Alliant Member Service Consultant will confirm your identity, then issue you a temporary PIN. When you enter that PIN into the Alliant Loan Application, you will be redirected to a "PIN reset" page on which you can create your own new PIN.

What is Alliant's routing number?

Alliant's routing number is 271081528.

I'm having trouble using the Alliant Loan Application. Do you have any suggestions?

While Alliant is available 24/7, please call us Monday thru Friday 7am-7pm CT for the best loan experience. You can reach us at 800-328-1935 (24/7).

What is the best internet browser to use when accessing the Alliant Loan Application?

The Alliant Loan Application can be accessed using all major internet browsers. However, for an optimal experience, we recommend using the current version of Google Chrome or Mozilla Firefox.

What is a secure inbox?

You can use your secure inbox to ask loan-related questions and share feedback directly with an Alliant Loan Consultant at any time. If you're in a rush, don't need an immediate reply, or hate the telephone, this service is for you!

How do I access my secure inbox?

To view recent messages in your secure inbox, or compose new ones, sign-in to the Alliant Loan Application and click the "Messages" link. Each time you receive a new message from us, you'll see a green notification icon next to the link.

How do secure messages work and when can I expect a response?

Every message sent through the Alliant Loan Application is securely reviewed by an Alliant Loan Consultant. We're here to troubleshoot technical issues, answer loan-specific questions, and listen to feedback about your Alliant experience.

Our turn-around time is one business day for secure messages. Need help now? Give us a call at 800-328-1935.

How will I know when you've responded to my secure message?

Every time you receive a message in the Alliant Loan Application, a notification will be sent to the primary email address that we have on record for you. This way you'll know about our response, but that response will remain secure.

I prefer to contact Alliant using my personal email address. How can I get in touch?

We strongly recommend using our secure Alliant Loan Application messaging platform if you're asking loan-specific questions or sharing personal information. This helps us combat fraud and provide the highest level of service possible.

However, if you'd still like contact us using your personal email address, you can always do so by completing our Contact Us form.

How do I upload a document into the Alliant Loan Application?

To upload a file into the Alliant Loan Application – as proof of identity, proof of income, etc. – just click the "Upload Document" button, then navigate to the document you need to upload. After you've selected the file, you will be prompted to enter a description and purpose for the file upload. For example, if you uploaded a photo or scan of your driver's license as proof of identity, you would enter "driver's license" and "proof of identity" in the form. If uploading a W2, you would enter "W2" and "proof of income" in the form.

Why do I have to set up a PIN for the Alliant Loan Application?

You are asked to create a four-digit PIN at the beginning of the loan application process so that if you are interrupted or can't complete the loan application process, you will be able to return to the form at a later time without losing the information you already entered.

How can I send a secure message to Alliant?

To send a secure message to Alliant, click the "Message Us” link. Then click the "Compose Secure Message” button and type your message. Select the relevant category from the dropdown menu so your message will be routed to the correct Alliant employee/team. Messages sent between 8am and 5pm CT weekdays will typically be responded to within the same business day.

Home Equity Loans

How do I choose between the different home equity loan products?

Each home equity loan product has specific advantages. A home equity line of credit (HELOC) gives you the flexibility to use the funds on an "as-needed" basis. On the other hand, a home equity loan gives you a one-time draw that is especially useful for a single large purchase. Consult with an Alliant Loan Consultant by calling us at 800-328-1935 to find the loan that's right for your situation.

How much equity do I need in my home to take out an Alliant Home Equity Loan or HELOC?

The amount of equity you currently have in your home will determine the Home Equity Loan value or Home Equity Line of Credit (HELOC) limit. Consult with an Alliant Loan Consultant by calling us at 800-328-1935 to get an estimate of your loan value amount or home equity credit limit.

What situations would an Alliant Interest-Only Home Equity Line of Credit be good for?

An Interest-Only Home Equity Line of Credit may be right for you if:

  • Your property is experiencing high value appreciation
  • You're self-employed or have variable income
  • You expect your earnings to increase significantly in a few years
  • You know you'll be moving soon and want to use the equity in your home
Are there any fees associated with my Home Equity loan?

Alliant doesn't charge application fees for most home equity loans, and doesn't charge origination or servicing fees. Our practice of no-or-low-fees for our services is another way – in addition to our great rates – we look out for the best interests of our members every day.

Loan Application

How fast can I be approved for a vehicle loan? Will funds be available the same day?

In many cases, your funds will be available the same day you apply. We understand that sometimes the vehicle-buying process is urgent, so our Alliant Loan Consultants are trained to help you expedite the loan application process and fund your loan quickly.

Can I pay off my loan quicker than the payment schedule?

Absolutely. At Alliant, there are no prepayment penalties for paying off your loan faster than your payment schedule. In fact, it's a great way to save on interest over the long run.

My loan application status is pending, what does that mean?

Pending often means that we could not automatically confirm some information submitted in your loan application (such as your mailing address) and we may need you to submit additional information before approving your loan application request. If you received an email or phone call from us requesting additional information, or have questions about your loan application status, please contact us at 800-328-1935 (24/7).

What income information do I need to apply?

You will need to provide the amount and source of your income (monthly or annual) during your loan application.

What information do I need to share about the car I am financing?

We will ask for the year, make, model, and trim level – or just the Vehicle Identification Number (VIN) – of the vehicle you are looking to purchase. If you do not yet have this information, that's OK. You can still apply for a car loan, but we'll eventually need this information before your loan can be finalized.

How do I know if my loan application has been received?

You will see a screen confirming that your loan application has been received after it has been submitted.

How will I receive my Alliant loan documentation?

You have a few options, including providing an electronic signature using DocuSign, or having physical documents sent to you via FedEx.

Does Alliant do a hard credit check for loan applicants?

Yes. When reviewing an applicant's loan application, Alliant conducts a "hard" credit check.

Do I have to become a member to apply for a loan?

As a non-member, you can apply for an Alliant loan, but after the loan is approved, you will need to become a member before the loan can be funded.

Can I make my loan payments online?

Absolutely! If you have an Alliant checking or savings account, you can seamlessly manage all of your monthly loan payments through Alliant Bill Pay.

Where can I find information on current loan rates?

We're continuously updating our loan rates to make sure we're providing great rates to our members. To view our current rates, visit our "Rates" page.

How long will it take for my loan to be finalized?

The time required for a loan to be processed, decisioned, and paid out varies depending on the type of loan, the availability of documentation, and other factors. Most credit card and auto loans are completed in one business day. However, every loan application is unique, and your loan application may take longer.

Is there a minimum credit score required to be approved for an Alliant loan or credit card?

Alliant does not have a specific minimum credit score required to consider you for a loan or credit card. We consider multiple factors when reviewing loan and credit card applications.

What interest rate do you charge for loans?

All loan rates are published on the "Rates" page of our website. Please note that the rate offered to you may vary depending on factors including your credit score.

What credit bureau does Alliant use during the loan approval process?

The majority of Alliant's loan applications are processed using credit reports from Transunion, but any of the three major credit bureaus may be used to process your loan application.

Will I have to pay a loan application fee?

No. Alliant does not charge fees for its loan applications. However, you may incur fees if you opt to request expedited distribution of credit cards, loan documents, or checks. Some home equity loans may require an appraisal/inspection, which would need to be done at an additional cost.

How long is my preapproval good for?

The preapproval loan documents you receive will tell you when your preapproval offer expires. Generally, auto and credit card preapprovals are in effect for 30 days, and home equity loans are in effect for 60 days.

Mechanical Breakdown Protection (MBP)

Who do I contact to make a claim for repairs, or to locate a repair facility for Mechanical Breakdown Protection (MBP)?

Call 877-831-3077 (7:00 am-7:00 pm CT, M-F, 8:00 am-4:30 pm CT, Sat).

What should I do in the event of a breakdown when I have Mechanical Breakdown Protection (MBP)?

In the event of a breakdown, please arrange to have the vehicle taken to an authorized repair facility of your choice (You may contact the administrator for assistance in locating a repair facility).

When calling for towing or road service you must call the following toll-free number: 877-831-3077. You will be required to give the representative assisting you the following information: Producer Code – 28244, Your Vehicle Service Contract Number (located on the front right hand corner of the Confirmation Page) and Your Plan Letter which is N.

In the event your vehicle is disabled, we will dispatch a service vehicle to your location to assist you. In the event your vehicle is unable to continue under its own power your vehicle may be towed to a location of your choosing.

Authorize the repair facility to perform the necessary diagnosis and get a repair estimate. Have the repair facility call the claims number (877-831-3077) to get authorization to proceed with the claim. The repair facility should be prepared with the following information when placing the call:

  • Contract Holder’s Name and Contract Number.
  • Cause of Failure and recommended correction.
  • Cost of repair(s).

Who do I contact for 24 hour emergency roadside assistance with Mechanical Breakdown Protection (MBP)?

Call the following toll-free number: 877-831-3077. You will be required to give the representative assisting you the following information: Producer Code – 28244, your Vehicle Service Contract Number (located on the front right hand corner of the Confirmation Page) and your Plan Letter which is N.

Can I purchase Mechanical Breakdown Protection (MBP) after I have already purchased my vehicle and have my car loan?

Yes. You can purchase MBP on most vehicles including any year, any mileage, regardless of when it was purchased or financed.

How do I transfer Mechanical Breakdown Protection (MBP)?

If you are privately selling a vehicle protected by MBP, the remaining coverage can be transferred to the new owner. You must submit the following:

  • Complete Transfer Application (available from the Administrator) and submit to the Administrator.
  • Provide a Bill of Sale with the Transfer Application indicating the sale date and mileage at time of sale.
  • Issue a check in the amount of fifty dollars ($50) for the Transfer Fee made payable to the Administrator.
  • Provide all documents to the Administrator within thirty (30) days of the transfer of vehicle ownership.

Address: 6120 Powers Ferry Rd NW, Suite 200, Atlanta, Georgia 30339. Phone Number: 877-831-3077. Email:

How do I cancel Mechanical Breakdown Protection (MBP)?

You may cancel this contract at any time including when the vehicle is sold, lost, stolen or destroyed by contacting the Administrator for a Cancellation Form which will need to be completed and sent to the Administrator (Phone Number: 877-831-3077 Email: The Cancellation Form must include an odometer statement showing mileage at the time of request.

  • If you cancel this contract within sixty (60) days of purchase and no claim has been filed, the entire contract charge paid will be refunded.
  • If you cancel this contract after sixty (60) days of purchase or if a claim has been filed, an amount of the unearned contract charge paid will be refunded according to the pro-rata method reflecting the greater of the days in force or the mileage elapsed based on the term of the contract. A fifty dollar ($50) service charge and the total amount of all authorized claims will be deducted from the refund. Elapsed time and mileage shall be measured from the contract purchase date and the contract purchase mileage.
  • Refunds will be applied toward your loan balance if the cost of MBP was borrowed as part of a loan.

What vehicles can I protect with Mechanical Breakdown Protection (MBP)?

MBP can be purchased for cars and trucks (excluding trucks over 1 ton gross vehicle weight).

Can I purchase Mechanical Breakdown Protection (MBP) for a vehicle that is not financed with Alliant?

Yes. You can purchase MBP even if your vehicle was financed somewhere else.

Online Banking

Can I access my loan information using Online Banking?

Online Banking makes it quick and easy to access information about all of your Alliant loans. You can create an Online Banking account after you become a member.

Secured Loans

Can I still withdraw money from my savings account if I have an Alliant savings-secured loan?

The account used to secure your loan must have a balance that is at least equal to your outstanding secured loan balance. You can withdraw funds from your account up to an amount that results in a savings account balance equal to your outstanding loan balance. But you can't make a withdrawal that leaves your account balance below your secured loan balance.

As you pay off the loan, however, more of the funds in the account securing the loan become available to you. Any balance in excess of your outstanding secured loan balance is available to you.

Will I still earn dividends on my savings if I have a savings-secured loan?

Yes. Because the funds remain in your account to secure the loan, you continue to earn our everyday great rate based on your account balance.


Is the Alliant Loan Application secure?

Yes. Your security is not negotiable. At Alliant, we use industry leading technology and processes to keep your personal and financial information safe, and that includes the Alliant Loan Application.

To learn more about how we're keeping our members safe and secure, visit the "Alliant Security" page.

What should I do if I feel my Alliant Loan Application login has been compromised?

Please call us at 800-328-1935 if you think you may be experiencing fraudulent activity related to your Alliant loan application. Our team is available 24/7 to help.

Why do I need to authenticate my device to access my Alliant Loan Application login?

Device authentication is part of Alliant's efforts to keep both you and your personal information safe.

To learn more about how we're keeping our members safe and secure, visit the "Alliant Security" page.

Where can I find additional information about Alliant's security measures?

Your safety is non-negotiable. We use industry leading technology and processes to keep your personal and financial information secure.

To learn more about how we're keeping our members safe and secure, visit the "Alliant Security" page.

System Requirements

What kind of operating system do I need to use the Alliant Loan Application?

The Alliant Loan Application is available on iPhone or Android smartphones and tablets using Apple iOS or Google Android. If you have a different device, please use our mobile optimized website.

Unsecured Loans

When will I receive the funds from my Alliant unsecured loan?

As long as your loan is approved, funds are available the same day in most cases.

What type of collateral do I need to provide for a personal loan?

No collateral is required for an Alliant unsecured loan. Contact an Alliant Loan Consultant at 800-328-1935 for more information on the credit history requirements and other loan application details.

Visa Credit Cards

Do you have introductory credit card rates? How does that work?

Alliant offers some of the lowest credit card rates available.

Your Alliant Visa Platinum or Alliant Visa Platinum Rewards credit card rate is based in part on your credit score and can be as low as 0% for 12 billing cycles. After this promotional period ends, your standard APR will apply to all new purchases and balance transfers and all unpaid balances.

How often does my annual percentage rate (APR) change?

The APR on new purchases and balance transfers can increase or decrease quarterly. The rate is determined by adding the highest U.S. Prime Rate published in The Wall Street Journal during the last two business days of the previous quarter, plus a margin of 5.99% to 17.99%.

What is an authorized user on my credit card?

An authorized user is someone who has been given access to use and make purchases on another cardholder's account. They are not legally responsible for the debt. Being an authorized user can help build your credit. Credit score can be impacted both positively and negatively by being an authorized user.

How do I add an authorized user to my credit card application?

You can add an authorized user by either calling Alliant, adding one in online banking, or in the Alliant Loan Application.

Are there any fees associated with my credit card?

If a payment is made late, a $25 late payment fee is assessed. At times, we offer special offers with promotional balance transfer rates that may or may not have a fee.

How long does it take to get the credit card after my application has been approved?

Once your credit card application is approved, it typically takes 7-10 days to receive the credit card by mail.

What kind of credit cards does Alliant offer?

Members can choose between Alliant Visa Platinum and Alliant Visa Platinum Rewards.

You'll enjoy the same features and benefits with either Platinum card, but with Platinum Rewards, you'll also earn Rewards points for every dollar you spend using it. Bonus points can be redeemed for cash back, valuable merchandise, travel, and more.

Can I transfer balances from my other credit cards?

Absolutely. We make it easy to transfer balances from your other credit cards so you can save money with Alliant's low interest rates. You can transfer a balance when you apply for a card, or transfer a balance after you've been approved.

Do I need a payment protection plan for my credit card?

The decision to add credit card protection to your card is up to you. If you decide to add it, Alliant offers low-cost MEMBER'S CHOICE Credit Card Protection. With MEMBER'S CHOICE, you'll be protecting yourself, your credit, and your family against financial losses that could result if you are unable to make your payment due to an unexpected disability or death.

How do I enroll in the Alliant Visa® Platinum Rewards?

Not to worry! All Alliant Visa® Platinum Rewards cardholders are automatically enrolled in the Visa® Platinum Rewards program.

Can I use my credit card when traveling internationally?

Oui, oui! You can use your Alliant Visa® credit card anywhere Visa is accepted. Even better, you'll only be charged one percent for foreign transactions – much less than the three percent many major banks charge. And when traveling internationally, don't forget to complete the "Travel Notification form" in Online Banking to ensure that your foreign transactions will not trigger fraud alerts.